Know-How Transfer – How do I get the knowledge when the employee leaves?
You send your employees on training courses, information trips and train them further? This is good and important, because the know-how acquired here is the capital of your office. The customers appreciate the knowledge and often decide consciously for you as a travel agency on the basis of the qualified consultation. The investment in the further training of your employees has therefore paid off. Unfortunately, it is part of everyday life that employees take this knowledge with them when they leave the office. We will be happy to show you how you can keep your knowledge within the company and thus maintain the added value for your customer service in the long term.
Program:
09:00 Welcome
09:15 Organisation of the know-how transfer
10:30 How do I actively involve employees in the process?
12:00 The transfer of knowledge to other employees
13:00 Feedback
The seminar includes a 20 minute break. For organisational reasons, the times given are only approximate.
Target group: Owners, managing directors of travel agencies and tour operators
Minimum number of participants: 3 persons
Costs: Euro 45,- p.p. incl. VAT.
The costs include: non-alcoholic drinks and snacks during the seminar.